Refund policy

RETURN & REFUND POLICY

Due to the nature of our products, all sales are final. We do not accept returns or exchanges on any beauty or personal care items, as these products cannot be resold once they have left our facility.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will review your claim and, if approved, issue a refund for the affected item. To report a problem, contact us at support@urbanbeautylab.com within 48 hours of receiving your order. 

Refunds 

Refunds are only issued in cases of damaged, defective, or incorrect items. We will notify you once we've reviewed your claim. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.

If you have not received your refund within 15 business days of the refund being approved, please contact us at support@urbanbeautylab.com.

Gift cards 

Gift cards are non-refundable.