FAQ's

1. Are your products authentic?

Yes. We only sell 100% authentic professional salon brands sourced through authorized distributors. No counterfeit or diverted products.

2. Where do you ship?

We currently ship across Canada. Shipping rates and delivery estimates are calculated at checkout.

3. How long does shipping take?

Orders are typically processed within 1–2 business days. Delivery usually takes 2–8 business days depending on your location.

4. How much is shipping?

Shipping costs are calculated at checkout. We also offer free shipping on qualifying orders (if applicable).

5. What is your return policy?

Due to the nature of hair care products, opened or used items cannot be returned. If your order arrives damaged or incorrect, please contact us and we'll make it right.

6. My package arrived damaged. What should I do?

Please contact us within 48 hours of delivery with photos of the package and damaged item, and we'll work with you on a replacement or refund.

7. How do I know which products are right for my hair?

Browse by hair concern or product category, or contact us—we're happy to help recommend products based on your hair goals.

8. Do you sell expired or old products?

No. We regularly rotate inventory to ensure fresh, high-quality products.

9. Are your products cruelty-free or vegan?

It depends on the brand. Many of our brands offer cruelty-free and vegan options. Check each product page for details.

10. Can I change or cancel my order?

If your order hasn't shipped yet, contact us as soon as possible. We'll do our best to accommodate your request.

11. Do you offer discounts?

Subscribe to our email list to receive exclusive offers, promotions, and new product launches.

12. How can I contact you?

You can reach us through our Contact page or by email. We aim to respond within one business day.